Shipments and returns
Your pack shipment
Packages are generally dispatched within 1 working day after receipt of payment and are shipped via DPD with tracking, text alert and drop-off without signature (Orders received by midnight will be dispatched the following working day). Please note in high season, dispatch and delivery may be slowed slightly due to high volumes of parcels going through the couriers. Parcels are not shipped out or delivered on weekends or bank holidays.
Shipping fees include handling and packing fees as well as postage costs. . We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. Shipping levels are as follows:
Flat rate Irish shipping : €6 up to €75 spent, free over €75 (Delivery 1-2 working days)
Flat Rate mainland UK shipping : €10 (Delivery 2-3 working days)
Zone one Europe shipping : France, Germany, Netherlands, Belgium, Luxembourg €15 (Delivery 3-4 working days)
Zone two Europe Shipping : Austria, Czech Republic, Denmark, Poland, Switzerland €17 (Delivery 4-6 working days)
Zone three Europe Shipping : Lithuania, Hungary, Slovakia, Slovenia €21 (Delivery 5-6 working days)
Zone four Europe Shipping : Sweden, Spain, Italy, Latvia, Estonia €25 (Delivery 5-7 working days)
Other zones are available, email for details.
PARCELS ARE SUBJECT TO A MAX WEIGHT OF 31kg IN ALL AREAS.
PLEASE NOTE ; IF AN ORDER IS DISPATCHED, AND THEN RETURNED TO US AFTER MULTIPLE FAILED DELIVERY ATTEMPTS, WE CAN ONLY REFUND THE COST OF PRODUCTS, NOT SHIPPING COSTS, AS THESE WILL HAVE TO BE PAID. MAXIMUM DELIVERY ATTEMPTS AND HOLD-OVER TIMES VARY IN DIFFERENT AREAS, BUT AT LEAST 7 DAYS IS GIVEN.
Email firstname.lastname@example.org with enquiries.